Privacy Policy

Legal Notice

In accordance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, we hereby inform you that FERMAX ELECTRÓNICA, S.A.U. (hereafter referred to as Fermax), holding C.I.F. number A 46 036 554 and registered at Valencia - Spain, Avenida Tres Cruces, 133, inscribed in the Trade Register of Valencia, 13-6-1967, VOLUME 104, FOLIO 171, PAGE 1.346, is the owner of this website.

You may contact us using this address, through the contact form or by sending an email to the following email address: fermax@fermax.com.

You can contact the Data Protection Officer at privacidad@fermax.com.

By accessing this page, you acknowledge and agree to the following terms and conditions of use.

Data Protection

In accordance with Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights and its complementary regulations, the entity responsible for the processing of your data is FERMAX ELECTRÓNICA, S.A.U. (hereafter referred to as Fermax) with C.I.F. number A 46 036 554 and registered in Valencia - Spain, Avenida Tres Cruces, 133, inscribed in the Trade Register of Valencia, 13-6-1967, VOLUME 104, FOLIO 171, PAGE 1.346.

You can contact the Data Protection Officer at privacidad@fermax.com.

Fermax wishes to inform users of the website of its policy regarding the processing and protection of the personal data of users and clients that is collected. This data is collected from them for the purposes of viewing the site and using the services provided through it, in addition to using social media networks and other electronic means.

The collection of personal data, their processing and their subsequent use are subject to the provisions currently established by the (EU) REGULATION 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 which governs the protection of individuals with regard to the processing of personal data, the free movement of such data and other applicable legislation.

Fermax will only be responsible for, and guarantee the confidentiality and security of, the personal data that it collects from the user through the website. It will accept no responsibility whatsoever for the processing and subsequent use of personal data that may be made by third party providers of information society services acting outside of the website.

When is personal data collected from users of the website?

Fermax informs its users that the collection of personal data may take place, first and foremost, through the sending of emails to the following address: fermax@fermax.com, whenever personal data are included within the same, as well as through the forms that Fermax may include on the website in the future, whenever Fermax is identified as being responsible for the data collected through the same.

Fermax informs the users of the website that they will be informed in advance of whether the completion of all of the data requested is optional or obligatory.

If you do not want Fermax to process your personal data, please do not fill in the forms on the website. In every case, you will be expressly and clearly informed of the conditions under which personal data are collected and the purposes for which they are to be used, of whether it is compulsory to provide them or not, of the rights of the user, of the conditions under which they may be exercised, and of any additional information that may be necessary.

The processing of personal data refers to operations and technical procedures, both automated and non-automated, that enable the collection, recording, storage, processing, modification, blocking, cancellation and also transfer of data resulting from communications, queries, interconnections and transfers.

Purpose of the collection and processing of personal data.

In terms of the personal data collected by email and/or through the completion of the forms on the website, the purposes of processing will be as follows:

CONTACTS: to reply to your communication; to attend to your request for information; to include you or the company you belong to in the address book; to facilitate future commercial relations or to manage existing commercial relationships; to carry out necessary communications through you; to send you necessary documentation or information that has been requested; as well as to maintain a history of commercial relations and communications.
CURRICULUM: to attend to your job application and to manage the selection processes that take place within the organisation during the time in which your curriculum is held.
NEWSLETTER: to send you commercial correspondence and news related to our products and services (Global News and Tech Channel).
PROFESSIONAL AREA To create an account to provide you with access to the Private Area and to grant you access to the information and services available therein.
COOKIES To understand the purposes of the use of cookies, please refer to our Cookies Policy section.

With regard to the data collected during calls, the purposes of the processing shall be as follows:

a. CALL REGISTRATION: Recording the conversations to evaluate the quality of the service.

Automated individual decisions

Fermax does not use fully automated decision-making processes to establish, develop or terminate a contractual relationship with you. For the purposes of being able to offer you products and/or services according to your interests and improve your user experience, we may create a "business profile" based on the information provided. However, no automated decisions will be made based on this profile.

Legitimacy

The legitimacy of the processing of personal data is based on the consent of the user in accepting the privacy policy and cookies policy and in sending us their personal data.

The legitimacy in the case of data collected in regard to a call would be based on the consent of the data subject at the time of the call.

The user may revoke this consent at any time.

Safety

When processing personal data, the Data Controller pledges to guarantee and protect the public freedoms and the fundamental rights of the individuals in the files and, in particular, to guarantee and protect their honour and their family and personal privacy, in this respect being obliged to process the data in accordance with the regulations that are in force at all times and to observe the highest possible level of secrecy with regard to user information.

The personal data subject to processing will not be used for any purpose other than those listed here or, where applicable, by another document or contract which links both parties with specific conditions.

Unless users give their express consent, the Data Controller will not transfer or communicate data to third parties that are not provided for under current legislation.

The Data Controller shall take measures to ensure that any person acting under his or her authority that has access to personal data may process such data only on the instructions of said Data Controller, unless required to do so by Union or Member State law.

The Data Controller wishes to inform users that, taking into consideration the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing, as well as risks of varying likelihood and severity to the rights and freedoms of individuals, the Data Controller and, where applicable, the person that is tasked with the data processing shall apply suitable technical and organisational measures to ensure a level of security appropriate to the risk.

Quality of the data

The data communicated through the website or through forms must be accurate and up to date. Users are solely responsible for updating their data.

Exercise of rights

The Data Controller wishes to inform that users may exercise their rights of access, rectification, cancellation, opposition, limitation of data processing and data portability by any of the following means:

The exercise of these rights by the user should be made by sending a written communication, together with a photocopy of the user’s National Identity Document or other legally valid means of proving the user's identity, to the following address: Fermax, in Valencia - Spain, Avenida Tres Cruces, 133. This communication should include the following information:

Name and surname(s) of the user.
Detailed description of the request.
Address for notification purposes, date and user signature.
Documents supporting the request made, if applicable.

Users may also contact the following address privacidad@fermax.com. Communication to this address must be sent from the account registered in our files. Such communication should contain the same information as that indicated in the preceding paragraph.

Fermax informs users that the exercise of these rights is highly personal, which means that the user may only exercise these rights in respect to the personal data of which he or she is the legitimate owner. However, in the event that it is exceptionally admitted, the authorised representative of the user may exercise the rights of the user under the terms set out above, provided that he or she accompanies the aforementioned communication with documentation which accredits such representation.

Fermax wishes to inform that the exercise of the aforementioned rights by a third party not legally authorised by the user could constitute the commitment of the crime of the discovery and disclosure of secrets which is provided for in the second paragraph of Article 197 of the Criminal Code and which is punishable by one to four years' imprisonment and a penalty of twelve to twenty-four months; without prejudice to other consequences that may be faced as a result of any civil or administrative actions to which both the legitimate user who holds the personal data and Fermax may have been entitled

Conservation time

Personal identification data are kept for as long as the contractual relationship with the client is maintained and for as long as the client remains registered in the service and has not expressly requested cancellation and deletion of data, always within the minimum period required by the law.

On the other hand, personal data collected during a call will be kept for a period of 30 days.

The data collected will be deleted when they are no longer necessary or no longer relevant for the purpose for which they were collected or registered. In the event that the data collected are intended to be used for a purpose other than that for which they were collected, the prior consent of the interested parties will be required.

Minors

If the user is a minor, Fermax informs that it must have the consent of that user’s parents, guardians or legal representatives to communicate their personal data. For this reason, Fermax asks that minors refrain from using the email service and/or filling in forms if they do not have the consent of parents, guardians or legal representatives. When this is not the case, Fermax will not be held responsible for the actions of the minor.

Recommendations to users

Fermax recommends that users use the latest software versions due to the fact that these incorporate greater security measures.

Fermax also recommends that users use the security mechanisms available to them (secure web servers, cryptography, digital signatures, firewall, etc.) to protect the confidentiality and integrity of their data as far as is necessary, given that there are risks of impersonation or communication violation.

Fermax reminds users that the internet is not always as secure as they might like it to be, which means that they should take the necessary and appropriate technical measures to prevent unauthorised processing of their data.

Fermax warns users that whenever they provide personal information through the internet through email, newsgroups, discussion forums, etc. they should be aware that such information may be collected and processed for purposes that are not desired by users, and Fermax therefore recommends that users familiarise themselves with the privacy and confidentiality policies of the online sites that they visit.

Fermax warns users to be aware that unless they use encryption mechanisms, internet email is not secure. Emails and messages on discussion forums can be subject to forgery and impersonation, and this should be taken into account whenever emails and discussion boards are used. If you do not wish to publish your email address, please set up your browser so that it does not leave your email address on the web servers you access.

FERMAX neither accepts nor considers unsolicited proposals relating to its commercial activity, including, but not limited to, proposals for advertising campaigns, logos, names, processes, products, promotions, services, slogans and technologies. FERMAX therefore requests that users refrain from submitting such proposals. Please also refrain from submitting creative artwork, projects, demonstrations, designs, plans, photographs or original samples. FERMAX has adopted this policy to prevent claims of unauthorised copying of such unsolicited ideas when in reality we have developed these independently or even before the unsolicited proposal was received. If you send us unsolicited proposals, please do so while being aware that FERMAX may use any concepts, ideas, inventions, know-how or techniques that you have provided in such communications for any purpose whatsoever, including the development, manufacture or marketing of products, services or programmes. FERMAX may do so without any obligation to compensate you for such use.

Updating the Privacy Policy

This Privacy Policy may need to be updated. You should therefore review this policy periodically and, if possible, each time you access the Website in order to be suitably informed about the type of information collected and its processing. You can find the Privacy Policy at the bottom of the Website. Notwithstanding the foregoing, we will notify you of any changes to this privacy policy that may affect the processing of your personal data.

Date of the last update of the privacy policy: February 2022